The following are mini courses for public sector supervisors.  These are Microsoft Word documents.  Clicking on the hyperlink will open a new window with the document. 

The Art of Monkey Feeding - An approach to time management.  Based on the work of William Oncken.

New Millennium Change - You are different and so are your customers.  For the public sector this understanding is essential  for becoming a "Service Survivor."

Dealing With Grievances Effectively - Supervisors need to be able to employee complaints.  Here's a little checklist to help get there.

Click on any of the links below to view our electronic magazine articles.

Volume 1

How You Get Them To Do What You Want Them To Do!	How Have Our Customers Changed?	The ABC’s of Quality Customer Service!
Delegating: Sharing Power and Responsibility	Diversity: Celebrating Our Differences!	What are Ethics?
The Key To Conflict Resolution In Negotiations!	Working on a Constructive Action Team	The Why and Why Nots Of Performance Appraisal!
What Is A Fair Performance Standard?	Action Planning For Teams & Tasking Groups	Coping With Difficult People