Bargaining Strategies, an article originally published in Quality Cities.

Understanding a Broadbanding Option, A background paper that could help you improve employee moral!

Customer Service, A Human Resources Department Survey.

Ethics: A Sample Policy, for Florida only.  A starting point for discussion and your own policy creation.  Available in Adobe Acrobat PDF format or Microsoft Word format.

Gainsharing: Is it for your Municipality?  Is gainsharing a concept that will work in your organization?  Available in Adobe Acrobat PDF format or Microsoft Word format.

How to Write a Job Description, A format guide.

Performance Evaluation Language Guide, A helpful look at phrases and language for your appraisal writing doldrums.  Available in Adobe Acrobat PDF format or Microsoft Word format.

Telecommuting, A Draft Policy

The Humorous Appraisal Dictionary, You shouldn't take it too seriously

The Humorous Side of Performance Appraisal, Lines you'd like to use

Visioning: The Simply Smart Approach

The WOW Team, An inspirational hand out