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Train Your Bargaining Team or
Hire a Skilled Negotiator |
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The creation of a trained
bargaining team will pay big dividends to your organization throughout
the collective bargaining process. The Training Tree is proud to
announce its new collective bargaining division and is actively seeking
collective bargaining clients.
With the advent of some new possible collective
bargaining forums in Florida’s public sector The Training Tree, Inc. is
gearing up! We are establishing a new division and are compiling an
associate staff
that will be solely devoted to collective bargaining.
These will all be seasoned chief negotiators who have bargained for
management in the public sector. From training your team to representing
your jurisdiction we will be supplying comprehensive collective
bargaining services.
Supervisory Excellence
It is never
too late to create a supervisory series. Do it with a theme, link it to
a season, or create an on-going Academy. Training your supervisory
personnel is essential in meeting the needs of your organization. The
following are typical offerings in a Supervisory series. We also have
mid-management versions.
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Supervisory Excellence: Skills for a New
Reality
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Exceptional Service Delivery: It’s Process and
People
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Creating A Harassment Free Environment
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Ethical Decision Making: The Public Trust
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Progressive Discipline and Beyond
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Evaluations: Making Any System Work For You
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The Essence of Performance Management:
Coaching and Counseling
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Getting Things Done
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Hiring The Best!
Building Your
Customer Service Awareness
Two Customer Service Offerings
High Energy-“entertrainment”
New Offerings In Customer
Service
Ambassador Customer Service-Our latest offering in
customer service has received “rave” reviews.
From “first contact” personnel to full-time emissary
your employees are ambassadors of your good will to your citizens. Get
your employees to understand why Ambassadorship is more important than
ever! Participants will be exposed to the realm of a changing public
sector and the skills that are required to be effective in this
millennium. Upon successful completion of this program, participants
will be able to:
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understand how government has changed in the last
fifty years
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recognize the difference between a “regulator” and
“enabler” mentality
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implement the dynamics of dealing with the
challenging customer
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developing a citizen centered focus
This customer service offering has captured the
attention of City and County clients where there is a focus for making a
difference in a way that has never been attempted before. Steve’s high
energy and humorous story telling let employees really understand what
changes our Cities and Counties are going through.
CITIZEN-Centered Customer
Service (CCCS)
CCCS provides the refinement of
techniques of communication and customer service skills to create a
culture of service excellence. It returns to the basics: government by
the people, for the people! Most cities want to change a “regulating
legacy” into an “enabling reality” and this workshop shows your
employees how to do it! |
Details - A white tablecloth with one tiny ink
spot on it is more that 99 percent clean. But every person who
sees it will remember the stain, not the rest of the cloth!
Creativity - Creativity is asking questions
when others have given up finding solutions.
Curiosity - Why do we do it this way? Should
we be doing it this way? Should we be doing it at all? What should we be
doing?
Drive - True success in life means recognizing
a balance between family, friends and colleagues. Have you done a
reality check to see if you are cheating any of these partners?
Ethics - It is not whether it is legal or
illegal; it’s whether it’s right or wrong!
Initiative - Is not seizing the moment, it is
seizing the future!
Loyalty - Loyalty is an all-important virtue.
Blind loyalty does no one any good. Know who and what your loyalty
stands for!
Strategy - An organization’s members need to
have a sense for the direction of the organization and how their actions
support that direction.
Vision -“I skate to where the puck is going to be, not where
it has been.” Wayne Gretzky
Training Needs
Assessment that Promote Professional Credibility
We are often asked what really matters in
establishing credibility in an HR Department. Most experts will tell you
that handling the core functions of the Department with competence and
consistency is a key to success. At The Training Tree we can do training
needs assessment that will target developmental areas for your
organization within a budget that you can afford. Let Steve show you how
you can assess your needs and start delivering training that will meet
them. Establish your own internal Training Academy concept with training
tracts. By tracking classes, producing registration lists, and creating
certificates employees begin to realize that the organization is serious
about employee development. At the Training Tree we can help you
accomplish these initiatives starting from a Training Needs Analysis and
moving into designing training in-house using internal and external
trainers. For further information contact Steve by phone or e-mail.
Collaborative Review: Improving Your Operations
If you have a department that has
a desire to improve efficiency and effectiveness in delivering services
a collaborative review is a process perfect for the undertaking. A
collaborative review is not an audit report prepared by a consultant on
what is “right” or “wrong” with a department. It is not the preparation
of a report on the “health” of a department. Collaborative reviews are
a proactive look by the department itself employing a facilitator. It
is the department making assessments, reviews of operations, and
changes. It is the Department focusing on asking the right questions of
itself and moving towards improvement.
The purpose of a review is to assess the
effectiveness of the department’s services and functions by that very
department. Is the department meeting the expectations of its customers?
Does the department reflect the organization’s mission, vision, and
values? Does the department act as an enabling force within the
organization? Is it utilizing best practices in the industry? Has it
identified improvement areas and developed plans to address these areas.
There's an advantage to having the review facilitated by an external
consultant. The external consultant has experience with other
organizations and has fewer biases about the organization. Thusly the
consultant has less personal interest in the outcome of certain
recommendations and directions the department chooses to take. If you
feel you have a department that could gain for the experience contact
Steve for further information.
Contract With The Training Tree as a HR Partner to:
- Develop Training Initiatives
- Strategic Planning
- Staff Retreats
For additional information contact Steve Rosenthal
at:
(727) 415-0061
thetrainingtree@verizon.net
The Training Tree, Inc.
8264 136th St. North
Seminole, FL 33776 |
