Customer Service Survey

To:      Department Directors and Division Managers
From:   
CC:   
Date:   
RE:     Human Resources Customer Service Survey

We would like this year to be an exciting one for Human Resources and our customers.  As our department focuses on refining our work processes and meeting our customers' needs, we want to gather your input concerning your perceptions of problem areas and issues that you feel need to be addressed.  We intend to thoroughly review our policies, programs, and procedures in an effort to better meet the needs of our customers.  We anticipate that you will see some dramatic changes in the way Human Resources responds to your requests for service.

In our effort to better meet your needs, we have developed four questions to assess the areas where we should focus our attention.  The questions are presented on the next page of this memo.  Please take a few moments to answer these questions in a frank and honest manner.  You may write your responses to the four questions directly underneath the questions or on a separate sheet of paper.  Use additional pages as needed to respond.  Feel free to comment separately on the different functions of Human Resources.

Thank you very much for taking time to respond to these questions.  Your input is vitally important to the continual improvement of Human Resources.

Please e-mail or return your responses to the attention of ________, Human Resources, by 5:00 PM, _______, __________.

Human Resources Customer Service Survey

1. What expectations are most important to you in terms of the service you receive from our department? Consider the variety of functions we provide such as, our Recruiting and Selection process, the Pay and Classification program, and our Benefits program?

 

2. What are the issues of greatest concern when dealing with our department?  What would you like to see us change, modify, or improve to meet your needs as a customer?

 

3. What suggestions would you make to improve the Human Resources Department?   Be specific in any suggestions regarding the Recruiting and Selection process, the Pay and Classification program, and our Benefits program.

 

4. Do you have any additional comments or suggestions for the Human Resources Department?