How Do You Present Training Inexpensively When Dollars Are Tight 

 To deal with large group training for those mandatory topics of training we have developed “Super Sessions” on three frequently requested topics.  You can train your whole staffs in one or two days with these 1.5 hour sessions as listed below.  To maximize your cost effectiveness you can partner with neighboring jurisdictions and pool resources to accomplish what you need to get done.  If you have an interest in doing this give Steve a call and he can brainstorm with you how easily this can be accomplished.  These are the “Super Sessions” most often asked for:  

 Super Sessions- Remember to complete your mandatory training and address issues of importance with these six offerings of High Energy-“entertrainment.”

 Ø      Customer Service-Ambassadorship- From “first contact” impressions this program provides the refinement of communication techniques and customer service skills to create a culture of service excellence.  Every employee needs to be an ambassador to citizens and visitors alike.  This seminar focuses on skills needed, obstacles to overcome and achieving success.

Ø      Creating a Harassment Free Environment -This workshop is custom designed to acquaint participants with the social issue of sexual and other forms of harassment and is keyed to your policy. 

Ø      Differences Are US -This diversity workshop is custom designed to acquaint participants with the trends and changing realities of the face of America.

Ø      Supervisory Awareness-This refresher course will update senior supervisors and new supervisors alike.  The seminar focuses on the necessary skill sets for supervising effectively in the public sector.  Focus is placed on how the role and challenges for supervisor has changed in the public sector and what is necessary now?

Ø      Beyond Who Moved My Cheese-Adapting to Change in Challenging Times—this course focuses on the concept of change, recognizing it and moving your organization in the right direction.  Recapping the message from the mega-hit Who Moved My Cheese,  by Spenser Johnson Steve presents the group changes that have impacted serving the public and what it will take to insure your organization’s survival in providing services in the future.

Ø      The New Reality In Delivering Public Services-Becoming a Service Survivor—This course focuses on the changes that have impacted serving the public and what it will take to insure your organization’s survival in providing those services in the future.  This session merges concepts of change and customer service seminars to show the challenges that await your organization.

 New Website Called Get Simply Smart at www.getsimplysmart.com

      A couple of years ago I got this idea of how great would it be to have newsletters and training materials readily available to organizations where the material was created for them but if they didn’t like an article they could still customize the materials to the way they wanted them.  If you are interested in training via newsletters for supervisors and employees and having training materials available my new website is for you. The site is dedicated to the K.I.S.S. principle.  People always tell you to keep it simple but we really show you how.  You can train and communicate with your employees for pennies a day and most of the work is done for you!  Check out our website Get Simply Smart at www.getsimplysmart.com  where you can obtain dozens of newsletters and training materials for just $149 to $249 a year.  Use the materials as is or customize them to your needs. The best part is the amount of materials that is at your fingertips just keeps growing.

 Employee Interventions

What do you do when two or more employees can’t get along and they are driving the organization crazy?  Maybe it is one of those issues where you are afraid the relationship will get worse and degenerate into a race, gender, age, or ethnic issue.  Steve has been doing interventions with employees for over two decades.  It is one of the areas that Steve rarely comments about.  If you have a situation existing or one that is brewing give Steve a call to discuss the kinds of help he can offer your organization. 

Collaborative Reviews

Want an economical way to "raise the bar" in a particular department?  Want it done with the employees rather than done to the employees? The Training Tree's Collaborative Reviews are just the answer. A collaborative review is not an audit report prepared by a consultant on what is “right” or “wrong” with a department.  It is a facilitated process where the department makes an assessment of where it wants to be, where it is, and begins the journey to get there. It was developed to show departments how to harness the power of their employees in making assessments, recommendations, and changes to improve their operation. In other processes a report card of what is wrong with the department is created that often puts a stigma on employees and divisions within the department.  In collaborative reviews the department drives its own improvement in a systematic way.  It is the department making assessments, reviews of operations, and changes.  It is the department focusing on asking the right questions of itself and moving towards improvement.

The purpose of a review is to facilitate change by the employees who know the operations better than anyone else.  It enables the organization to move forward completely energized by employee ideas.  The result is employees know that they made the changes and improved the organization by their efforts.  They are more supportive and protective of the department as they become a more involved stakeholder in the department.  Let Steve facilitate this process and involve your employees and harness "energy" into "action". Call Steve at 727-415-0061 or E-mail him for more information on getting this started in your organization.

Creating Excellence in Service Delivery

Have Steve come in and work with your departments in “raising the bar” and creating exceptional customer service delivery that is citizen-centered. By working with departments Steve will show them how to pick projects and initiatives that will increase customer satisfaction and harness the productivity that is within their employees. If your departments have said that there is never enough time to work on improving the service delivery within their department Steve will show them how a simple process can be used every year to accomplish this goal where they are in complete control! This organizational development process takes an initial workshop and two other sessions during the year to assist departments in creating a new reality of action and closure. View a sample PowerPoint presentation of Steve's seminar.  Give Steve a call and he can show you that harnessing the energy for improvement can be fun and is within the grasp of every department. Call Steve at 727-415-0061 or E-mail him for more information on getting this started in your organization.

Training Consortium:

An easy way to increase your training effectiveness.  Partner with neighboring jurisdictions and stretch your training dollars.   A training consortium is the "right way to go" for large and small jurisdictions who want to continually offer a core of classes on a yearly basis. Inter-jurisdictional training has numerous advantages over traditional training approaches.  Finding the right companion organizations that share a similar commitment are the challenges that await those who believe a training consortium is ideal.  The advantages are far beyond simple economics.  Download a copy of our Training Consortium workshop in Adobe Acrobat PDF format.  Call Steve at 727-415-0061 or E-mail him to find out more about this unique cost saving opportunity.

Ambassador Customer Service-The New Reality

The latest in our customer service initiatives and overall city-wide themes! From "first contact" personnel to full-time emissary your employees are ambassadors of your good will to your citizens. Get your employees to understand why Ambassadorship is more important than ever! Participants will be exposed to the realm of a changing public sector and the skills that are required to be effective in this millennium. Upon successful completion of the initial program, participants will be able to:

• understand how government has changed in the last fifty years

• recognize the difference between a "regulator" and "enabler" mentality

• implement the dynamics of dealing with the challenging customer

• developing a citizen centered focus

Use the Ambassador concept as a city-wide initiative to embrace all of service delivery and training. Let Steve show you how to make this your own! Call Steve a call at 727-415-0061 or E-mail him to find out more about this unique program.

Academy of Continuous Education

Deal your employees some ACES by creating an Academy of Continuous Education.  Structure your training opportunities in a program that continues from year to year and helps develop in-house personnel.  Create prerequisites for professional growth and promotions.  See our sample offerings.  Give Steve a call at 727-415-0061 or E-mail him to find out more about this exciting process. 

Buy A Training Week - Let's Make A Deal!

Run a Training Week (3 to 5 days) for various levels of your organization.  Mix soft skills with more structured skill building sessions.  We have some open weeks through the spring and summer that we can offer at deep discounts.   Prices can range from $3,000 to $5,000 depending on how many sessions, participants and who will be providing the workbooks.  This can also be worked with mixing general Human Resource consulting with a number of seminars.  Give Steve a call at 727-415-0061 or E-mail him to discuss your needs.

Partner a Relationship,
Let's Develop a Partnership!

Negotiate a yearly agreement for monthly or bimonthly training or for general consulting or policy development.  We can include all the flexibility you want.   You can get your best economic package and prepare your training calendar at the same time. Contact Steve at 727-415-0061 or E-mail him.

Organization Wide Training,
At Reasonable Price!

Need to train all employees on issued like: Harassment Free Environment, Customer Service or for organizational Visions and Values?  We can custom design seminars to your needs!  This is high energy training with a maximum return on your investment.  Contact Steve at 727-415-0061 or E-mail him to find out more about this unique cost savings opportunity.

Create a Management or Supervisory Wisdom Council!

Sounds strange and tribal.  Well, in a way it is.  Let Steve show you how to set up an ongoing initiative that can be used for important projects by mentoring and access the power within your organization.  Contact Steve at 727-415-0061 or E-mail him.