Developing Our Most Important Resource, Our Human Resource!

8264 136 Street North
Seminole, Florida 33776
Phone/Fax 727-389-6152

Steven P. Rosenthal
President

The Training Tree, Inc. Seminar Development

Each seminar is available in a three or six hour format. Separate versions have been developed for private sector and public sector clients. These are sample titles-Each seminar is custom designed for your organization.

• Action Plans & Accountability

• Becoming Customer Focused

• Constructive Action Team: Putting The CAT To Work For You

• Customer Service: Making The Transition From Regulator To Enabler

• Counseling for Results

• Dorothy and Leadervision: Managing from Oz

• Developing A Negotiation’s Team

• Ethical Decision Making

• Getting Things Done

• If It Was So Common It Would Just Be Called Sense

• Managing and Coping With Change

• Managing Meetings: Why Some Work and Others Don’t

• Negotiating Your Way To Success

• Negotiations Skills Workshop

• New Supervisor’s Workshop

• Performance Appraisal: In Search of the Ultimate System

• Personality Charting: Understanding Your Team

• P.I.C. Your Way To Improvement: Creating a Performance Improvement Process

• Positive Mental Attitude-PMA

• Problem Solving: Navigating Around The Decision Traps

• Process Improvement For Those Who Hate TQM

• Selection Process: From Type To Process

• Sexual Harassment: The Liability Game (Creating A Harassment Free Environment)

• Sherlock Holmes and The Hiring Process

The Key To Conflict Resolution In Negotiations!

By following a few common sense rules we can reduce conflict and turn it into cooperation and reach solutions that really work for all the participants.

1. Separate the people from the problem.

• Change the shape of the table Into A Problem Solving Team

2. Distinguish between interests and positions.

• "What do they want?" It is also important to ask, "Why do they want it?" It is equally important - and often more difficult - to ask the same questions about your own views.

• Can they differentiate between “Needs” and “Wants”

3. Consider your BATNA (Best Alternative To a Negotiated Agreement).

• If you do not reach an agreement with the other, does that really make things worse for you?

• In determining you BATNA, a straight forward review of your interest will give you the clearest picture.

• Kenny Rogers - The Gambler

4. Silence is golden.

• The power of not saying anything.

• Silence is an important element in the crucial tool called Active Listening.

5. Pursue Fairness.

• If all the participants view the process as fair, they are more likely to take it seriously and 'buy into' its result.

• To be considered successful, an agreement must be durable. Parties who walk away from the table grumbling may regret their commitment and only honor it grudgingly.

6. Anger For One!

• This is yet another means to help individuals keep a cool head and pay attention to the process and the strategy, as well as the substance of the negotiation. If it's not your 'turn' to be angry, the exercise of restraint can be turned into a positive opportunity.