Developing Our Most Important Resource, Our Human Resource!

8264 136 Street North
Seminole, Florida 33776
Phone/Fax 727-389-6152

Steven P. Rosenthal
President

The Training Tree, Inc. Seminar Development

Each seminar is available in a three or six hour format. Separate versions have been developed for private sector and public sector clients. These are sample titles. Each seminar is custom designed for your organization.

• Action Plans & Accountability

• Becoming Customer Focused

• Constructive Action Team: Putting The CAT To Work For You

• Customer Service: Making The Transition From Regulator To Enabler

• Counseling for Results

• Dorothy and Leadervision: Managing from Oz

• Developing A Negotiation’s Team

• Ethical Decision Making

• Getting Things Done

• If It Was So Common It Would Just Be Called Sense

• Managing and Coping With Change

• Managing Meetings: Why Some Work and Others Don’t

• Negotiating Your Way To Success

• Negotiations Skills Workshop

• New Supervisor’s Workshop

• Performance Appraisal: In Search of the Ultimate System

• Personality Charting: Understanding Your Team

• P.I.C. Your Way To Improvement: Creating a Performance Improvement Process

• Positive Mental Attitude-PMA

• Problem Solving: Navigating Around The Decision Traps

• Process Improvement For Those Who Hate TQM

• Selection Process: From Type To Process

• Sexual Harassment: The Liability Game (Creating A Harassment Free Environment)

• Sherlock Holmes and The Hiring Process

Working on a Constructive Action Team

Working on a Constructive Action Team or any task force takes considerable personal discipline and perseverance. Communicating with each other while transcending “turf” issues and organizational politics is never easy. Institutionalizing your creativity and competence into changing your processes to meet your customer’s expectations will allow you to be the “service survivors” of the Twenty First Century. Keep in mind the following as you begin your journey to change your organization from within.

• Remember your commitments to each other

• Remind those who structured the group and the group members that staying true to the Commitment means focused work and patience

• Use brainstorming techniques and avoid decision traps

• When bogged down in interpersonal disagreements remember your conflict resolution skills

• Use action plans with defined responsibilities, steps, and timeframes

Teamwork has four basic “ingredients.” The type of team, type of management group, or structure of the organization has little to do with these “ingredients” or themes for people working together.

These ingredients are:

1. The extent to which people work together cooperatively in the pursuit of common goals;

2. The feeling that the organization facilitates and supports a collaborative effort and enables the organization to make the best use of its resources;

3. The feeling that the people are a part of an effective work group, respect and trust each other, and take pride in the organization; and

4. The belief that relationships at work are supportive, involve little conflict and contribute to the attainment of the desired results.