Developing Our Most Important Resource, Our Human Resource!

8264 136 Street North
Seminole, Florida 33776
Phone/Fax 727-389-6152

Steven P. Rosenthal
President

The Training Tree, Inc. Seminar Development

Each seminar is available in a three or six hour format. Separate versions have been developed for private sector and public sector clients. These are sample titles-Each seminar is custom designed for your organization.

• Action Plans & Accountability

• Becoming Customer Focused

• Constructive Action Team: Putting The CAT To Work For You

• Customer Service: Making The Transition From Regulator To Enabler

• Counseling for Results

• Dorothy and Leadervision: Managing from Oz

• Developing A Negotiation’s Team

• Ethical Decision Making

• Getting Things Done

• If It Was So Common It Would Just Be Called Sense

• Managing and Coping With Change

• Managing Meetings: Why Some Work and Others Don’t

• Negotiating Your Way To Success

• Negotiations Skills Workshop

• New Supervisor’s Workshop

• Performance Appraisal: In Search of the Ultimate System

• Personality Charting: Understanding Your Team

• P.I.C. Your Way To Improvement: Creating a Performance Improvement Process

• Positive Mental Attitude-PMA

• Problem Solving: Navigating Around The Decision Traps

• Process Improvement For Those Who Hate TQM

• Selection Process: From Type To Process

• Sexual Harassment: The Liability Game (Creating A Harassment Free Environment)

• Sherlock Holmes and The Hiring Process

How Have Our Customers Changed?

Will Your Organization Be There?

Lead a discussion! Ask participants to read the paragraph below and respond to the questions.

In the twenty-first century governments and private enterprise will compete for customers in even more dramatic ways. E-business, world markets and an unprecedented information highway will challenge “bragging rights” for who will be the “service survivors.” The more harmonious, efficient, and customer focused groups will get the business. With so many governmental divisions citizens will begin to discuss whether they should “shop” the services they require. Those remaining governmental units will be the hardy--the healthy--the flexible--and the cost effective. Boundary lines will no longer insulate communities. The others will become part of history!

Looking In The Mirror

Discussion Questions:

How have our citizens or patrons changed as customers?

What threats exist to your organization’s continued ability to provide services? Discuss if they are internal or external?

What can a City do to protect or insulate itself against these changes?