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Developing Our Most Important Resource, Our Human
Resource!
8264 136 Street North
Seminole, Florida 33776
Phone/Fax 727-389-6152
Steven P. Rosenthal
President
The Training Tree, Inc. Seminar
Development
Each seminar is available in a
three or six hour format. Separate versions have been developed for
private sector and public sector clients. These are sample
titles-Each seminar is custom designed for your organization.
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Action Plans & Accountability
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Becoming Customer Focused
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Constructive Action Team:
Putting The CAT To Work For You
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Customer Service: Making The
Transition From Regulator To Enabler
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Counseling for Results
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Dorothy and Leadervision:
Managing from Oz
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Developing A Negotiation’s Team
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Ethical Decision Making
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Getting Things Done
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If It Was So Common It Would
Just Be Called Sense
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Managing and Coping With Change
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Managing Meetings: Why Some Work
and Others Don’t
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Negotiating Your Way To Success
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Negotiations Skills Workshop
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New Supervisor’s Workshop
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Performance Appraisal: In Search
of the Ultimate System
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Personality Charting:
Understanding Your Team
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P.I.C. Your Way To Improvement:
Creating a Performance Improvement Process
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Positive Mental Attitude-PMA
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Problem Solving: Navigating
Around The Decision Traps
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Process Improvement For Those
Who Hate TQM
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Selection Process: From Type To
Process
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Sexual Harassment: The Liability
Game (Creating A Harassment Free Environment)
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Sherlock Holmes and The Hiring
Process
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How You Get Them To Do
What You Want Them To Do!
To be customer focused
requires the use of a number of communication skills, knowledge of
your job, understanding how your department or division works, and
how to be a team player. People are not born with these skills but
develop them over years. The service you provide and how it is
delivered will change in time and so will your job. There is
always something new to learn. Staying current with citizen needs
and job changes make every job a challenge. The following are some
basics of providing quality service to our citizens or customers:
A’s Our Process In
Brief
- State The Performance or Behavior Issue In Detail
- State The Impact To The Organization\Discuss Root Causes and
Alternatives
- Discuss and Develop An Action Plan For Change
- Outline the Consequences If Commitments Are Not Successful
- Set a Follow Up Date To Review Progress
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